1. LEGAL FRAMEWORK & INTERPRETATION

1.1 Binding Nature of Agreement
These Terms of Use, Sale & Policies (“Terms”) constitute a legally binding and enforceable agreement between you (“User”, “you”, “your”) and Fusion of Herbs (“Company”, “we”, “us”, “our”), governing your access to and use of the Website and purchase or use of Products.

By accessing the Website, creating an account, or purchasing any Products, you expressly acknowledge, represent, and agree that you have read, understood, and are legally bound by these Terms.

1.2 Comprehensive Scope
These Terms shall be read together with all policies referenced herein, including but not limited to privacy, payment, shipping, and refund policies. Such policies are incorporated by reference and form an integral part of this agreement.

1.3 Interpretation Principles
Unless the context otherwise requires:

• Words in singular shall include plural and vice versa
• References to any gender include all genders
• Headings are for convenience only and shall not affect interpretation
• The term “including” shall be construed as “including without limitation”

1.4 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent authority, such provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

1.5 Waiver of Rights
Failure or delay by the Company in exercising any right, remedy, or provision under these Terms shall not constitute a waiver of such right or any other rights. Any waiver shall be valid only if made in writing.

1.6 Entire Agreement
These Terms constitute the entire agreement between the User and the Company with respect to the subject matter herein and supersede all prior communications, representations, or agreements, whether written or oral.

1.7 No Agency or Partnership
Nothing in these Terms shall be deemed to create any partnership, joint venture, agency, or employment relationship between the User and the Company.

1.8 Assignment
The Company reserves the right to assign or transfer its rights and obligations under these Terms without prior notice. The User shall not assign or transfer any rights or obligations without prior written consent of the Company.

1.9 Survival of Provisions
Provisions relating to limitation of liability, indemnity, dispute resolution, intellectual property, and any other provisions which by their nature should survive termination shall continue to remain in effect notwithstanding termination or expiration of these Terms.

2. INTRODUCTION

2.1 About the Company
Fusion of Herbs (“Company”, “we”, “us”, “our”) is a brand engaged in the development, marketing, and distribution of herbal-based personal care and wellness products. The Company operates its official website and may also offer its Products through third-party platforms.

2.2 Purpose of These Terms
These Terms govern:

• Your access to and use of the Website;
• Your interaction with the Company through digital platforms;
• Your purchase and use of Products, whether through third-party platforms or direct-to-consumer channels (when enabled).

These Terms are designed to ensure transparency, legal clarity, and protection of both the User and the Company.

2.3 Acceptance of Terms
By accessing, browsing, or using the Website, or by purchasing any Products, you expressly acknowledge, represent, and agree that:

• You have read and understood these Terms;
• You are legally competent to enter into a binding agreement;
• You agree to be bound by these Terms without limitation or qualification.

If you do not agree with any part of these Terms, you must immediately discontinue use of the Website and refrain from purchasing Products.

2.4 Applicability Across Sales Channels
The Company currently facilitates purchases through third-party platforms (such as Amazon) and may, in the future, enable direct purchases through its Website.

Accordingly:

• Transactions executed on third-party platforms shall be governed by the respective platform’s terms and policies for transaction-specific matters;
• These Terms shall continue to apply to all other aspects, including but not limited to product representation, disclaimers, intellectual property, and limitation of liability.

2.5 Right to Modify Website and Services
The Company reserves the right, at its sole discretion and without prior notice, to:

• Modify, suspend, or discontinue any part of the Website;
• Update product offerings, pricing, or availability;
• Restrict access to certain features or services.

The Company shall not be liable for any modification, suspension, or discontinuation of the Website or services.

2.6 Continued Use as Acceptance
Your continued access to or use of the Website following any updates or modifications to these Terms shall constitute your acceptance of such changes.

3. SCOPE & APPLICABILITY

3.1 Scope of Terms
These Terms shall govern and apply to:

(a) Your access to and use of the Website and any associated digital platforms operated by the Company;
(b) Your interaction with the Company, including browsing, inquiries, account creation, and communications;
(c) Purchases of Products made through third-party platforms, including but not limited to Amazon;
(d) Direct purchases of Products made through the Website, when such functionality is enabled by the Company.

3.2 Dual-Channel Business Model
The Company currently operates through a dual-channel structure:

(a) Third-Party Platform Model (Current) – where transactions are completed on external platforms;
(b) Direct-to-Consumer Model (Future) – where transactions may be completed directly on the Website.

These Terms are structured to apply across both models, subject to the distinctions set out herein.

3.3 Third-Party Platform Precedence
For purchases executed through third-party platforms:

(a) The transaction, including payment processing, shipping, returns, refunds, and dispute resolution, shall be governed exclusively by the terms and policies of the respective platform;
(b) The Company shall not be responsible for the performance, actions, or omissions of such platforms;
(c) The User agrees that any claims or disputes relating to such transactions shall be directed to the respective platform.

3.4 Applicability of These Terms
Notwithstanding anything to the contrary:

• These Terms shall continue to govern all non-transactional aspects, including but not limited to product descriptions, disclaimers, intellectual property rights, limitation of liability, and user conduct;
• For Direct Purchases, these Terms shall govern the entire transaction, including payment, shipping, returns, and related obligations.

3.5 No Override Except Expressly Stated
These Terms shall apply uniformly unless expressly overridden by specific written terms applicable to a particular service, promotion, or transaction.

3.6 Geographical Applicability
These Terms apply to Users accessing the Website from within India and, to the extent permitted by applicable law, to Users accessing the Website from outside India.

3.7 User Responsibility for Compliance
Users accessing the Website from outside India shall be responsible for ensuring compliance with applicable local laws and regulations. The Company makes no representation that the Website or Products are appropriate or available for use in all jurisdictions.

4. ELIGIBILITY

4.1 Legal Capacity
By accessing the Website or purchasing any Products, you represent and warrant that you are legally competent to enter into a binding contract under applicable laws of India.

4.2 Minimum Age Requirement
The Website and Products are intended for use by individuals who are at least eighteen (18) years of age.

If you are under the age of 18, you may use the Website or purchase Products only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

4.3 Accuracy of Information
You agree to provide true, accurate, current, and complete information while:

• Creating an account;
• Placing an order;
• Communicating with the Company.

The Company shall not be liable for any loss or issue arising due to inaccurate, incomplete, or misleading information provided by the User.

4.4 Right to Refuse or Cancel Access
The Company reserves the right, at its sole discretion, to:

• Refuse access to the Website;
• Cancel orders;
• Terminate or suspend user accounts;

if it is found that the User:

• Does not meet eligibility requirements;
• Has provided false or misleading information;
• Is engaged in misuse, fraud, or violation of these Terms.

4.5 Restricted Use
The Website and Products shall not be used for any unlawful, unauthorized, or commercial resale purposes without prior written consent of the Company.

5. PRODUCTS & DISCLAIMER

5.1 Nature of Products
The Products offered by Fusion of Herbs are formulated using traditional herbal ingredients and are intended for personal care and general wellness purposes only.

5.2 No Medical or Therapeutic Claims
The Company expressly represents that the Products:

• Are not intended to diagnose, treat, cure, or prevent any disease or medical condition;
• Do not constitute medical, dermatological, or therapeutic treatment;
• Should not be considered a substitute for professional medical advice.

Users are advised to consult a qualified professional for any medical concerns.

5.3 No Guarantee of Results
The Company does not guarantee that the use of Products will result in specific, uniform, or time-bound outcomes.

The User acknowledges that results may vary depending on factors including but not limited to:

• Hair type and scalp condition;
• Individual physiology and health conditions;
• Environmental factors;
• Frequency and method of use.

5.4 No Reliance on Representations
The User expressly agrees that:

• Any information provided on the Website, including product descriptions, benefits, testimonials, or marketing content, is for general informational purposes only;
• The User has not relied solely on such information when making a purchase decision;
• No representation or warranty, express or implied, is made regarding suitability for specific outcomes.

5.5 Patch Test and User Responsibility
Users are strongly advised to perform a patch test prior to full application of any Product.

The User assumes full responsibility for determining suitability of the Product for personal use.

5.6 Limitation of Product Liability
To the fullest extent permitted by law, the Company shall not be liable for any adverse effects, damages, or outcomes arising from:

(a) Individual allergies, sensitivities, or pre-existing conditions;
(b) Improper storage, including exposure to heat, moisture, or contamination;
(c) Use of Products beyond recommended usage or shelf life;
(d) Failure to follow instructions or warnings;
(e) Use in combination with other products, treatments, or chemicals;
(f) External environmental factors affecting product performance.

5.7 Product Information and Accuracy
While the Company strives to ensure that product descriptions and information are accurate and up to date, errors or omissions may occur.

The Company reserves the right to:

• Correct inaccuracies;
• Update product information;
• Modify formulations, packaging, or specifications without prior notice.

5.8 Packaging Variations
Actual Product packaging, color, or presentation may vary from images displayed on the Website. Such variations shall not be considered a defect.

5.9 Shelf Life and Storage
Users are responsible for:

• Checking product expiry and usage instructions;
• Storing Products in recommended conditions.

The Company shall not be liable for product degradation due to improper storage after delivery.

6. THIRD-PARTY PLATFORM TRANSACTIONS

6.1 Nature of Transactions
The Company may offer or display its Products on third-party platforms, including but not limited to Amazon (“Third-Party Platforms”).

Where a User purchases Products through such Third-Party Platforms, the transaction shall be deemed to occur exclusively between the User and the respective platform and/or its listed seller entity, as per the platform’s terms.

6.2 Platform Governance
All aspects of the transaction conducted on Third-Party Platforms, including but not limited to:

• Pricing and payment processing;
• Order confirmation;
• Shipping, delivery, and logistics;
• Returns, refunds, and cancellations;
• Customer support and dispute resolution;

shall be governed exclusively by the terms, conditions, and policies of the respective Third-Party Platform.

6.3 Limitation of Company Responsibility
To the fullest extent permitted by law, the Company shall not be liable for:

• Payment failures or transaction errors;
• Delivery delays, damages in transit, or logistics issues;
• Return, refund, or cancellation disputes;
• Platform-related service deficiencies or outages;
• Any acts, omissions, or negligence of the Third-Party Platform or its agents.

6.4 No Agency or Partnership
Nothing contained herein shall be construed to create any agency, partnership, joint venture, or employment relationship between the Company and any Third-Party Platform.

The Company’s role is limited to brand ownership and, where applicable, supply of Products.

6.5 User Acknowledgment
By purchasing Products through a Third-Party Platform, the User expressly acknowledges and agrees that:

• The Company does not control or operate such platforms;
• The User is bound by the terms and policies of the respective platform;
• Any claims, complaints, or disputes relating to the transaction shall be directed to the respective platform.

6.6 Third-Party Links and Redirection
The Website may contain links or redirections to Third-Party Platforms for purchase of Products.

The Company does not endorse, control, or assume responsibility for:

• The content, policies, or practices of such platforms;
• Any transactions conducted on such platforms.

Accessing such platforms is at the User’s own risk.

7. DIRECT PURCHASES (D2C MODEL)

7.1 Activation of Direct Sales
The Company may, at its sole discretion, enable direct-to-consumer (“D2C”) purchases through the Website.

Upon such activation, the Company shall act as the seller of record, and all transactions shall be governed exclusively by these Terms, along with applicable policies referenced herein.

7.2 Order Placement and Acceptance
All orders placed by the User shall be treated as an offer to purchase the Products.

The Company reserves the absolute right, at its sole discretion, to:

• Accept or reject any order;
• Limit quantities ordered;
• Refuse service to any User;
• Cancel orders prior to dispatch without assigning reasons.

Order confirmation does not constitute final acceptance, and acceptance shall be deemed complete only upon dispatch of the Product.

7.3 Order Cancellation by Company
The Company reserves the right to cancel any order, including after confirmation, in circumstances including but not limited to:

• Suspected fraud or unauthorized transaction;
• Pricing or typographical errors;
• Product unavailability or stock errors;
• Operational or logistical constraints;
• Violation of these Terms.

In such cases, any payment received shall be refunded in accordance with applicable policies.

7.4 User-Initiated Cancellation
Users may request cancellation of orders prior to dispatch, subject to Company approval.

Once an order has been dispatched, cancellation may not be permitted and shall be governed by the Returns & Refunds Policy.

7.5 Cash on Delivery (COD)
Where Cash on Delivery is offered:

• The Company reserves the right to enable or disable COD for any User, location, or order at its discretion;
• Orders placed using COD may be subject to additional verification;
• Repeated refusal of COD orders may result in restriction or suspension of this payment option.

7.6 Pricing Errors and Corrections
In the event of any pricing error, incorrect product information, or system malfunction:

• The Company reserves the right to cancel or refuse any order, even after confirmation;
• The User agrees that such errors shall not entitle them to enforce the transaction at the incorrect price.

7.7 Fraud Prevention and Verification
The Company reserves the right to:

• Verify User identity and transaction details prior to processing orders;
• Request additional information or documentation;
• Cancel or hold orders flagged as suspicious or high-risk.

Fraudulent activity may result in suspension of access and legal action under applicable laws.

7.8 Ownership and Risk Transfer
Ownership of the Product shall transfer to the User upon successful delivery.

Risk of loss or damage shall transfer upon delivery to the User or the designated recipient at the provided address.

7.9 No Resale Without Authorization
Products purchased directly from the Website are intended for personal use only.

Resale, redistribution, or commercial use without prior written consent of the Company is prohibited.

8. PRICING & PAYMENT TERMS

8.1 Pricing of Products
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.

The Company reserves the right to:

• Modify prices at any time without prior notice;
• Correct pricing errors, inaccuracies, or omissions;
• Update product availability or specifications.

8.2 Taxes
All applicable taxes, including Goods and Services Tax (GST), shall be charged in accordance with prevailing laws and shall be displayed at checkout, where applicable.

The User agrees to bear all applicable taxes, duties, or levies associated with the purchase.

8.3 Payment Methods
For Direct Purchases, payments may be made through authorized payment methods including but not limited to:

• UPI (Unified Payments Interface);
• Credit and debit cards;
• Net banking;
• Mobile wallets;
• Cash on Delivery (where available).

All payments shall be processed through secure, RBI-authorized payment gateways or aggregators.

8.4 Payment Authorization
By providing payment details, the User:

• Represents and warrants that they are authorized to use the chosen payment method;
• Authorizes the Company or its payment partners to charge the applicable amount;
• Agrees to comply with the terms and conditions of the respective payment provider.

8.5 Payment Processing and Security
The Company does not store or retain sensitive payment information such as full card details or UPI credentials.

All payment transactions are processed through secure, encrypted channels by third-party payment service providers.

8.6 Failed or Incomplete Transactions
In the event of a payment failure or incomplete transaction:

• The Company shall not be liable for any loss arising from such failure;
• The User is responsible for ensuring successful completion of the transaction;
• Orders shall be processed only upon successful receipt of payment (except for COD orders).

8.7 Fraud Prevention and Risk Management
The Company reserves the right to:

• Cancel or hold transactions flagged as suspicious or high-risk;
• Verify User identity or request additional documentation;
• Share transaction details with payment processors, financial institutions, or law enforcement authorities where required.

Any fraudulent activity may result in:

• Immediate cancellation of orders;
• Suspension or termination of user access;
• Legal action under applicable laws.

8.8 Pricing Errors and Corrections
In the event of any pricing or system error:

• The Company reserves the right to cancel or refuse any order, even after confirmation;
• The User agrees that such errors shall not entitle them to enforce the transaction at an incorrect price.

8.9 Refund Processing
Refunds, where applicable, shall be processed:

• To the original payment method used for the transaction;
• Within a reasonable timeframe, subject to payment gateway and banking timelines.

The Company shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

8.10 Chargebacks and Payment Disputes
In the event of a chargeback or payment dispute initiated by the User:

• The Company reserves the right to investigate and submit relevant evidence to the payment provider;
• The User agrees not to initiate unjustified chargebacks;
• Fraudulent or abusive chargebacks may result in suspension of services and legal action.

9. SHIPPING & DELIVERY

9.1 Order Processing
All orders shall be processed within a commercially reasonable timeframe after successful confirmation of payment, unless otherwise specified.

Orders placed on non-business days or public holidays shall be processed on the next working day.

9.2 Delivery Timelines
Delivery timelines provided on the Website are indicative only and shall not constitute a binding commitment.

Actual delivery may vary depending on:

• Delivery location;
• Availability of Products;
• Logistics partner performance;
• External factors beyond the Company’s control.

9.3 Logistics and Third-Party Services
The Company engages third-party logistics providers for delivery of Products.

Accordingly:

• The Company shall not be liable for delays, damages, or losses occurring during transit;
• Delivery timelines are subject to the performance and serviceability of such third-party providers.

9.4 User Responsibility for Delivery Information
The User is responsible for providing accurate and complete delivery details, including:

• Full address;
• Contact number;
• Any special delivery instructions.

The Company shall not be liable for failed deliveries or delays resulting from incorrect or incomplete information provided by the User.

9.5 Delivery Completion
Delivery shall be deemed complete when the Product is delivered to:

• The address provided by the User; or
• Any person available at such address and willing to accept delivery on behalf of the User.

9.6 Failed Delivery and Reattempts
In case of failed delivery due to:

• User unavailability;
• Incorrect address;
• Refusal to accept delivery;

the Company reserves the right to:

• Charge additional shipping or re-delivery fees;
• Cancel the order without refund of shipping charges.

9.7 Risk of Loss
Risk of loss or damage to the Product shall pass to the User upon successful delivery at the specified address.

9.8 Shipping Charges
Applicable shipping charges, if any, shall be displayed at checkout prior to payment confirmation.

The Company reserves the right to revise shipping charges at its discretion.

9.9 Force Majeure Impact on Delivery
Delivery timelines may be affected by force majeure events, including but not limited to natural disasters, strikes, regulatory restrictions, or logistical disruptions.

The Company shall not be liable for such delays.

10. RETURNS, REFUNDS & CANCELLATIONS

10.1 Applicability
This policy applies to Direct Purchases made through the Website.
For purchases made via Third-Party Platforms, the respective platform’s policies shall apply.

10.2 Eligibility for Returns
Returns shall be accepted only in cases where:

• The Product is damaged, defective, or expired at the time of delivery;
• An incorrect Product has been delivered.

10.3 Non-Returnable Cases
Returns shall not be accepted in the following cases:

• Product has been opened, used, or tampered with;
• Product is returned without original packaging;
• Request is made beyond the specified return window;
• Change of mind or subjective dissatisfaction.

10.4 Return Process
The Company may require:

• Photographic or video evidence of the issue;
• Batch or invoice details;
• Return of the Product for inspection prior to approval.

Approval of returns shall be at the sole discretion of the Company.

10.5 Refunds
Upon approval:

• Refunds shall be processed to the original payment method;
• Processing timelines shall depend on payment gateways and financial institutions.

Shipping charges may not be refundable unless the return is due to Company error.

10.6 Cancellation Policy
Users may request cancellation prior to dispatch of the order.

Once the Product has been dispatched, cancellation shall not be permitted and shall be governed by the return policy.

10.7 Fraud and Abuse Prevention
The Company reserves the right to:

• Reject return or refund requests that are fraudulent, abusive, or unverifiable;
• Monitor return patterns and restrict users exhibiting excessive or suspicious behavior;
• Disable Cash on Delivery or future transactions in such cases.

10.8 Final Decision Authority
The Company’s decision regarding eligibility of returns, refunds, or cancellations shall be final and binding, subject to applicable law.

11. INTELLECTUAL PROPERTY

11.1 Ownership of Content
All intellectual property on the Website, including but not limited to:

• Brand name, logos, and trademarks;
• Product names, descriptions, and formulations (to the extent legally protectable);
• Text, images, graphics, videos, and design elements;

shall be the exclusive property of the Company or its licensors.

11.2 Restriction on Use
Users shall not, without prior written consent of the Company:

• Copy, reproduce, distribute, or modify any content;
• Use the Company’s trademarks or branding;
• Create derivative works or commercial exploitations.

11.3 Trademark Protection
“Fusion of Herbs” and associated marks are protected under applicable trademark laws.

Unauthorized use may result in legal action.

11.4 User-Generated Content
If the User submits reviews, feedback, or other content:

• The User grants the Company a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display such content for business purposes;
• The User represents that such content does not violate any third-party rights.

11.5 Enforcement Rights
The Company reserves the right to take appropriate legal action against any unauthorized use, infringement, or misuse of its intellectual property.

12. LIMITATION OF LIABILITY

12.1 Exclusion of Damages
To the fullest extent permitted by applicable law, the Company, its directors, employees, affiliates, and agents shall not be liable for any:

• Indirect, incidental, consequential, special, or punitive damages;
• Loss of profits, revenue, business, data, goodwill, or opportunity;
• Damages arising from interruption of service or Website unavailability;

arising out of or in connection with:

• Use or inability to use the Website or Products;
• Reliance on any information provided on the Website;
• Transactions conducted through third-party platforms.

12.2 Product Use Liability
The Company shall not be liable for any adverse effects, losses, or damages arising from:

• Improper use or misuse of Products;
• Failure to follow instructions or warnings;
• Individual reactions, allergies, or sensitivities;
• Use in combination with other products or treatments.

12.3 Maximum Liability
In all circumstances, the total liability of the Company, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by the User for the specific Product giving rise to the claim.

12.4 No Warranties
The Website and Products are provided on an “as is” and “as available” basis, without any warranties, express or implied, including but not limited to:

• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Continuous or error-free operation.

12.5 Jurisdictional Limitations
Some jurisdictions may not allow certain exclusions or limitations of liability. In such cases, the Company’s liability shall be limited to the maximum extent permitted by applicable law.

13. INDEMNITY

13.1 User Indemnification Obligation
You agree to indemnify, defend, and hold harmless the Company, its directors, employees, affiliates, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including legal fees) arising out of or in connection with:

• Your use or misuse of the Website or Products;
• Your violation of these Terms;
• Your breach of any applicable law or regulation;
• Any false, misleading, or inaccurate information provided by you;
• Your infringement of any third-party rights.

13.2 Defense and Settlement
The Company reserves the right to assume exclusive defense and control of any matter subject to indemnification. You agree to cooperate fully in such defense.

14. USER ACCOUNTS & RESPONSIBILITIES

14.1 Account Creation and Security
Where account creation is enabled, the User shall be responsible for:

• Maintaining confidentiality of login credentials;
• All activities conducted under their account;
• Ensuring secure access to their account.

14.2 Accuracy of Information
The User agrees to provide accurate, current, and complete information at all times.

The Company shall not be liable for any issues arising due to inaccurate or outdated information.

14.3 Prohibited Conduct
The User agrees not to:

• Use the Website for unlawful or unauthorized purposes;
• Engage in fraudulent transactions or activities;
• Attempt unauthorized access to systems or data;
• Interfere with Website functionality or security;
• Upload or transmit malicious code, viruses, or harmful content.

14.4 Account Suspension and Termination
The Company reserves the right, at its sole discretion, to:

• Suspend or terminate user accounts;
• Restrict access to the Website;
• Cancel associated orders

in cases of suspected fraud, misuse, or violation of these Terms.

14.5 Responsibility for Account Use
The User shall be solely responsible for all activities conducted through their account, whether authorized or unauthorized, unless proven otherwise.

15. PRIVACY & DATA PROTECTION

15.1 Collection of Personal Data
The Company may collect personal information including but not limited to:

• Name, contact details, and address;
• Order and transaction information;
• Technical and usage data (such as IP address, device information).

15.2 Purpose of Data Use
Personal data is collected and used for:

• Order processing and fulfillment;
• Customer support and communication;
• Improving Website functionality and user experience;
• Compliance with legal and regulatory obligations.

15.3 Data Sharing
The Company may share personal data with:

• Logistics partners;
• Payment processors;
• Service providers;
• Government or regulatory authorities where required by law.

The Company does not sell personal data to third parties.

15.4 Data Security
The Company implements reasonable technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.

However, no system can guarantee absolute security.

15.5 User Rights
Subject to applicable law, Users may:

• Request access to their personal data;
• Request correction of inaccurate data;
• Withdraw consent for certain processing activities.

Such requests may be made through the contact details provided.

15.6 Data Retention
Personal data shall be retained only for as long as necessary to fulfill the purposes outlined in these Terms or as required by applicable law.

15.7 Third-Party Services
Where the User interacts with third-party platforms (such as payment gateways or marketplaces), their data shall also be governed by the privacy policies of such platforms.

16. CYBER SECURITY & SYSTEM INTEGRITY

16.1 Security Measures
The Company implements reasonable technical and organizational safeguards to protect the Website, systems, and user data from unauthorized access, misuse, or disruption.

16.2 No Warranty of Absolute Security
Notwithstanding the above, the User acknowledges that:

• No digital system is completely secure;
• The Website may be subject to interruptions, errors, delays, or cyber threats.

The Company does not warrant that the Website will be uninterrupted, error-free, or immune from unauthorized access.

16.3 Limitation of Liability for Cyber Incidents
To the fullest extent permitted by law, the Company shall not be liable for:

• Unauthorized access to user accounts due to user negligence;
• Data breaches or cyber incidents beyond reasonable control;
• Loss or damage resulting from malware, viruses, or system failures.

16.4 User Responsibility
The User is responsible for:

• Maintaining the confidentiality of account credentials;
• Ensuring secure use of devices and networks;
• Promptly notifying the Company of any suspected unauthorized activity.

17. THIRD-PARTY LINKS & SERVICES

17.1 External Links
The Website may contain links, integrations, or redirections to third-party platforms, including but not limited to marketplaces, payment gateways, and service providers.

17.2 No Control or Responsibility
The Company does not control and is not responsible for:

• Content, policies, or practices of third-party platforms;
• Availability, security, or reliability of such platforms;
• Any transactions conducted on such platforms.

17.3 User Risk Acknowledgment
Accessing or using third-party platforms is at the User’s own risk, and the User is advised to review the terms and policies of such platforms.

18. FORCE MAJEURE

18.1 Events Beyond Control
The Company shall not be liable for any failure, delay, or interruption in performance arising from events beyond its reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes, or pandemics;
• Government actions, regulations, or restrictions;
• Strikes, labor disputes, or supply chain disruptions;
• Power outages, network failures, or technical breakdowns;
• Payment gateway failures or Website downtime;
• Cyber incidents or digital infrastructure disruptions.

18.2 Impact of Force Majeure
During such events, the Company’s obligations shall be suspended for the duration of the event, without liability.

19. RIGHT TO REFUSE SERVICE

19.1 Discretionary Rights
The Company reserves the absolute right, at its sole discretion and without obligation to provide reasons, to:

• Refuse or cancel any order;
• Restrict or terminate user access;
• Block or suspend user accounts;
• Limit quantities or availability of Products.

19.2 Grounds for Action
Such actions may be taken in cases including but not limited to:

• Suspected fraud or misuse;
• Violation of these Terms;
• Abusive behavior or excessive return activity;
• Operational, technical, or business considerations.

20. MARKETING, TESTIMONIALS & REPRESENTATIONS

20.1 Nature of Marketing Content
Any content displayed on the Website, including:

• Product descriptions;
• Testimonials;
• Reviews;
• Before-and-after visuals;

is provided for general informational and illustrative purposes only.

20.2 Individual Results Disclaimer
Testimonials and results represent individual experiences and may not reflect typical or expected outcomes.

No representation or warranty is made that similar results will be achieved.

20.3 No Reliance on Marketing Content
The User agrees that:

• Marketing content shall not be construed as professional advice or guaranteed outcomes;
• Purchase decisions are made independently and not solely based on such content.

20.4 Right to Modify Content
The Company reserves the right to modify, remove, or update any marketing content at its discretion without prior notice.

21. DISPUTE RESOLUTION & JURISDICTION

21.1 Initial Resolution
In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or the Products, the User agrees to first attempt to resolve the matter amicably by contacting the Company through the provided contact details.

21.2 Arbitration
If the dispute remains unresolved within thirty (30) days from the date of notification, the dispute shall be referred to and finally resolved by binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

21.3 Arbitration Process
The arbitration shall be:

• Conducted by a sole arbitrator appointed by the Company;
• Held in Gurgaon, Haryana;
• Conducted in the English language.

The arbitral award shall be final and binding on both parties.

21.4 Jurisdiction of Courts
Subject to the arbitration provisions above, the courts located in Gurgaon, Haryana shall have exclusive jurisdiction over matters arising out of these Terms.

21.5 Costs of Arbitration
Each party shall bear its own costs of arbitration unless otherwise determined by the arbitrator.

22. MODIFICATION OF TERMS

22.1 Right to Modify
The Company reserves the right to update, amend, or modify these Terms at any time, at its sole discretion, without prior notice.

22.2 Effective Date of Changes
Any modifications shall become effective immediately upon being published on the Website, unless otherwise specified.

22.3 User Responsibility
It is the User’s responsibility to review these Terms periodically for any updates or changes.

22.4 Continued Use as Acceptance
Continued access to or use of the Website or purchase of Products following any modifications shall constitute acceptance of the revised Terms.

23. CONTACT DETAILS & GRIEVANCE REDRESSAL

23.1 Company Details
Fusion of Herbs
[Insert Registered Address]
[Insert Email Address]
[Insert Phone Number]

23.2 Customer Support
For any queries, concerns, or support requests, Users may contact the Company through the details provided above.

23.3 Grievance Redressal
In accordance with applicable laws, including the Consumer Protection (E-Commerce) Rules, 2020, the Company shall address user complaints within a reasonable timeframe.

Users may raise grievances by contacting the Company via the designated communication channels.

23.4 Response Timeline
The Company shall make reasonable efforts to:

• Acknowledge complaints within a reasonable period;
• Resolve grievances in a timely manner, subject to the nature and complexity of the issue.